Shipping policy

WHERE WE SHIP

Australia, to any address Australia Post delivers to.

HOW LONG IT TAKES

Orders typically arrive within 10–21 business days — about two to four weeks, since business days don't include weekends.

That window covers everything: 1–3 business days for your order to be picked and packed, then transit.

Delivery times vary with your location and with the carrier. Regional and remote addresses take longer than capital cities.

TRACKING

You'll get a tracking link by email as soon as your order ships. It can take a few days for the first scan to appear — that's normal and doesn't mean anything has gone wrong.

SHIPPING COST

Any shipping cost is shown at checkout before you pay. The price you see at checkout is the full price.

WHERE IT SHIPS FROM

Your watch is shipped directly from our supplier in China. We'd rather tell you that here than have you find out from the parcel.

CUSTOMS AND DUTIES

For a normal single-watch order you won't be charged anything extra on delivery. Australia doesn't charge duty or GST on imported goods valued under A$1,000, and we are not registered for GST.

If you order enough watches to push the value over A$1,000, customs charges may apply and would be payable by you.

IF YOUR ORDER IS LATE

Estimates are estimates. Customs, weather and postal backlogs happen and are outside our control.

If 30 business days have passed and your order still hasn't arrived, email us. We'll either resend it or refund you in full — your choice.

IF YOUR ADDRESS WAS WRONG

Check your confirmation email as soon as it arrives. If the address is wrong, email us straight away and we'll fix it if the order hasn't shipped. Once it has shipped we can't redirect it.

IF IT ARRIVES DAMAGED

Send us a photo. See our Returns & Refunds policy — you won't be out of pocket.

CONTACT

tryvalliere@gmail.com