Contact
A real person reads every email. Usually it's the same person who packed your order.
[REPLACE THIS LINE WITH YOUR SUPPORT EMAIL BEFORE YOU START SELLING]
We answer within 2 business days, and usually faster.
What to include
It helps us fix things quickly if you tell us:
- Your order number — it's in your confirmation email
- What's wrong, in a sentence
- A photo or a short video, if something arrived damaged or isn't running
Quick answers
- Where's my order? Your tracking link is in the email we sent when it shipped. Delivery usually takes 10–21 business days — see our Shipping page.
- My watch has stopped. It's almost certainly not broken. Automatic watches wind down after a day or two off the wrist. Turn the crown about 25 times and put it on. Still nothing? Email us.
- I want to return it. Email us within 30 days. See our Returns & Refunds page for how it works.
Who we are
VALLIÈRE sells watches online to customers in Australia. The business is operated from Israel.
[REPLACE: legal owner's name and contact address]