Refund policy

Here's exactly what happens if something goes wrong with your watch.

IF SOMETHING IS WRONG WITH THE WATCH — ONE FULL YEAR

For a full year from the day it arrives, if your watch arrives damaged, stops running, or isn't what the product page described, we'll put it right.

• Email us one photo or a short video showing the problem.
• We'll refund you in full or send a replacement, whichever fits the problem.
• You won't post anything back, and you won't pay for anything.

One thing worth knowing first: an automatic watch that has stopped is usually not faulty. These watches wind themselves from the movement of your wrist, and they wind down after a day or two off the wrist. Turn the crown about 25 times and put it on. If it still won't run, that is a fault — contact us.

CHANGE OF MIND

We're a small business shipping from overseas, so we don't offer change-of-mind returns.

That's why the product page carries an honest list of what this watch is and isn't — the size, the glass, the water resistance, the strap. We wrote it so you'd know exactly what arrives before you order. Please read it.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Nothing in this policy limits your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply regardless of the timeframes set out above.

CANCELLING AN ORDER

Orders are usually passed to our supplier within a few hours. If you need to cancel, email us as soon as you can and we'll cancel it and refund you in full if it hasn't shipped yet.

HOW TO REACH US

tryvalliere@gmail.com

We answer every email within 2 business days.